Refund Policy

Last updated: 29 October 2026

We want every customer to be satisfied with their purchase. This policy explains how to ask for a refund.

Satisfaction guarantee

Each product page states the guarantee period that applies to that product. If you are not satisfied, e-mail support@natusglobal.com within that period with the e-mail address used at checkout, and we will refund the full amount paid. No explanation is required.

How refunds are paid

Refunds are returned to the original payment method, normally within 5 to 10 business days depending on your bank. Access to the product ends when the refund is issued.

Legal right of withdrawal (UK and EU consumers)

Consumers in the United Kingdom and the European Union have a legal right to withdraw from a purchase within 14 days. For digital content supplied immediately, this right ends once delivery has started with your express consent and acknowledgement. Our satisfaction guarantee applies regardless of this.

Physical products

Purchases from our Allurea store (allureastyle.com) are covered by the return and withdrawal policy published on that store.